Receptionist

In a nutshell

As the first point of contact, you’ll play a key role in shaping the experience of every employee, client and visitor who walks through the door.

You’ll provide a high quality, professional and flexible reception service, but your domain will stretch much further than this as you’ll be central to helping enhance the operational efficiency across the whole office.

If you’re passionate about delivering truly exceptional client and Business Support services, then we’d love to hear from you.

What you'll be doing day to day

You will play a pivotal role in creating a welcoming atmosphere for everyone who walks through our doors by preparing and managing the office throughout the day and carrying out Business Support duties as required.

• You will work as part of a team to manage the organisation of the office - opening, preparing and closing the office for the day
• Ensuring the provision of an efficient ‘front of house’ service
• Managing the recording and distribution of incoming and outgoing post
• Supporting the management of the Facilities and Property Compliance of the office
• General administration duties such as scanning, photocopying, binding documents, and other Business Support activities that support the Firm
• Managing data storage and retention in accordance with regulatory compliance
• Communicating regularly with colleagues around the Firm, to ensure the flow of information and standards are maintained
• Problem Solving and multi-tasking to ensure the rhythm of the office is maintained
• Be proactive in supporting the team and taking on new challenges and appropriate tasks as they arise

About you

• Has experience delivering a high standard of client care within professional services
• Excellent verbal and written communication skills, with the ability to communicate well at all levels
• Able to work collaboratively and independently and with initiative
• Can triage and prioritise work and communicate expectations clearly to stakeholders
• Self-motivated, punctual, highly organised with a keen eye for detail
• IT literate and able to use Microsoft Word, Excel and Outlook packages.
• Educated to GCSE level (or equivalent), with grades 4 (C) or above to include English and Maths.
• Reliable, presentable and courteous

Why work at PKF Francis Clark

We’re the largest firm of independent chartered accountants and business advisors in South West England. We have nine offices in Bristol, Exeter, Plymouth, Poole, Salisbury, Southampton, Taunton, Torquay and Truro.

The firm, which celebrated its centenary in 2019, has annual revenue of over £65 million and a 900-strong team based across our offices. Our continuing growth offers you the opportunity to expand and develop your career in a direction that interests you.

We offer a supportive and flexible culture, taking your career seriously to enable you to be the best you can be. Since September 2022, PKF Francis Clark has been certified as a Great Place to Work.

We work hard to ensure that ours is a culture where you can be yourself, develop and be part of a forward-thinking team that makes brilliant things happen. We ranked as one of the UK’s Best Workplaces in 2023, and again in 2024 when we rose nine places to 24^th in the list of the UK’s Best Workplaces (Large Organisations).

We’ve also been ranked 46^th out of 89 in the UK’s Best Workplaces for Women 2023 (Large Organisations) and 40^th out of 79 in the UK’s Best Workplaces for Wellbeing 2023 (Large Organisations). PKF Francis Clark has been highlighted as a top achiever among the UK’s Best Workplaces in Consulting & Professional Services by workplace culture experts Great Place to Work.

And in recognition of our outstanding training programmes for graduates, school leavers and career changers, we’re ranked 28^th among England’s Top 100 Apprenticeship Employers by the Department of Education and High Fliers Research.

Whilst we’re proudly independent, PKF Francis Clark is a member of the PKF Global family of  firms, which together are ranked as the 12th largest provider of accountancy services in the UK by Accountancy Age. As part of a global community of business advisors in 150 countries, the opportunities to expand your horizons by connecting with PKF colleagues around the world are endless.

Your core benefits 

Financial benefits:
•    Pension
•    Group life assurance - up to four times your core salary
•    Group income protection
•    Health cash plan to help cover the costs of everyday healthcare 

Health & Wellbeing benefits:
•    Option to buy 5 extra days holiday*
•    Counselling and support for you and your immediate family
•    Virtual GP for you and your immediate family
•    Cycle to work*

Other benefits:
•    Medicash Extras providing you with shopping and gym discounts
•    Gifts for career and family milestones
•    One volunteering day per year to support local organisations
•    Emergency funding from the Francis Clark Charitable Foundation 

Please note
* These benefits are provided via a salary exchange and are subject to employee’s post exchange hourly rate remaining above the national minimum wage.