Receptionist

In a nutshell

As the first point of contact, you’ll play a key role in shaping the experience of every employee, client and visitor who walks through the door.

Based in our beautiful Plymouth Office in Royal William Yard, you’ll provide a high-quality, professional and flexible reception service. But your domain will stretch much further than this as you’ll be central to helping enhance the operational efficiency across the whole office.

If you’re passionate about delivering truly exceptional client and Business Support services, then we’d love to hear from you.

What you'll be doing day to day

You will play a pivotal role in creating a welcoming atmosphere for everyone who walks through our doors by preparing and managing the office throughout the day and carrying out Business Support duties as required.

• You will work as part of a team to manage the organisation of the office - opening, preparing and closing the office for the day
• Ensuring the provision of an efficient ‘front of house’ service
• Managing the recording and distribution of incoming and outgoing post
• Supporting the management of the Facilities and Property Compliance of the office
• General administration duties such as scanning, photocopying, binding documents, and other Business Support activities that support the Firm
• Managing data storage and retention in accordance with regulatory compliance
• Communicating regularly with colleagues around the Firm, to ensure the flow of information and standards are maintained
• Problem Solving and multi-tasking to ensure the rhythm of the office is maintained
• Be proactive in supporting the team and taking on new challenges and appropriate tasks as they arise

About you

• Has experience delivering a high standard of client care within professional services
• Excellent verbal and written communication skills, with the ability to communicate well at all levels
• Able to work collaboratively and independently and with initiative
• Can triage and prioritise work and communicate expectations clearly to stakeholders
• Self-motivated, punctual, highly organised with a keen eye for detail
• IT literate and able to use Microsoft Word, Excel and Outlook packages.
• Educated to GCSE level (or equivalent), with grades 4 (C) or above to include English and Maths.
• Reliable, presentable and courteous

Why work at PKF Francis Clark

As the largest firm of independent chartered accountants and business advisers in South West England, PKF Francis Clark offers a wide range of opportunities to develop your career in the way that’s right for you.

Established in 1919, we’ve grown to nearly 1,000 people across offices in Bristol, Exeter, Plymouth, Poole, Salisbury, Southampton, Taunton, Torquay and Truro. Our size means we can offer ambitious work with exciting clients and a friendly, supportive culture.

We want you to belong, be yourself and do your best work as part of a forward-thinking team, with a flexible approach to hybrid working and a strong focus on wellbeing, learning and development.

For the past four years, PKF Francis Clark has been certified as a Great Place to Work and ranked among the UK’s Best Workplaces, rising to 6th out of 100 large organisations.

We’re a top 10 Best Workplace for Women, as well as being ranked for Wellbeing, Development, and Consulting and Professional Services. These rankings are compiled by Great Place to Work, based on confidential, independent feedback from our people. In addition, we’re one of The Sunday Times Top 100 Apprenticeship Employers.

Being a Certified B Corp means we’re held to high standards for environmental and social performance. We’re independently assessed to ensure we support our people, act responsibly and make long-term decisions that balance people and planet.

We’re proudly independent, while collaborating internationally through the PKF Global family of firms. Together we’re the 13th largest provider of accountancy services in the UK, with connections to like-minded advisers in 150 countries.

Your core benefits 

Financial wellbeing 

• Group personal pension to help you build your future savings through employer and employee contributions 
• Group life assurance providing cover up to four times your basic annual salary 
• Group income protection available after six months’ service 
• Health cash plan giving money back on everyday health costs, with free cover for up to four dependent children (up to age 24 in full‑time education) and the option to add a partner or spouse 

Mental wellbeing 

• Counselling and emotional support for you and your immediate family 
• Virtual GP and second opinion services for you and your immediate family 
• Access to trained Mental Health First Aiders for confidential, peer to peer support 

Physical wellbeing 

• Cycle to work scheme, with the option to purchase a bike and accessories up to £4,000* 
• Discounted membership at gyms, pools and studios across the UK 
• Digital health and wellbeing tools available through the employee health cash plan 
• Support for colleagues experiencing menopause, as part of our Menopause Workplace Pledge, including webinars and a dedicated Microsoft Teams channel for ongoing support 

Additional benefits 

• Family friendly benefits, including enhanced pay, family leave coaching sessions and a parent network  
• The option to buy up to five extra days of holiday (pro rata for part‑time colleagues) * 
• One paid volunteering day each year to support local organisations 
• Electric vehicle lease scheme (grade and pay criteria apply) * 
• Gifts to mark key career and family milestones 
• Expert led webinars on mental, physical and financial wellbeing 
• Francis Clark Charitable Foundation, offering support for current and former employees experiencing financial hardship 

* These benefits are provided via a salary exchange and are subject to employee’s post exchange hourly rate remaining above the national minimum wage 

Additional information 

• Job title used internally may not align exactly with the title displayed in this advert

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